Return And Refund Policy

Return and Refund Policy for TimelessArt

Thank you for shopping at TimelessArt. We want you to be completely satisfied with your purchase. This policy outlines the conditions under which returns and refunds are accepted.

1. Returns

1.1 Eligibility To be eligible for a return, the item must:

• Be in its original, unused condition with all tags and packaging intact.
• Be returned within 30 days of the delivery date.

1.2 Non-Returnable Items Certain items cannot be returned, including:

• Custom or personalized items
• Sale or clearance items
• Gift cards

1.3 Return Process To initiate a return, please follow these steps:

• Contact us at timelessart1@outlook.com to request a return authorization.
• Provide your order number and reason for the return.
• Pack the item securely and include the original receipt or proof of purchase.
• Ship the item to the address provided in the return authorization email.

2. Refunds

2.1 Processing Time Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

2.2 Refund Amount Refunds will cover the cost of the item only. Shipping and handling fees are non-refundable unless the return is due to an error on our part or a defective item.

2.3 Exchange Policy At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

3. Defective or Incorrect Items If you receive a defective or incorrect item, please contact us immediately at timelessart1@outlook.com. We will arrange for a return and issue a full refund or replacement at no additional cost to you.

5. Contact Us For any questions or concerns about returns and refunds, please contact us at timelessart1@outlook.com.